Answered By: Courtney Stortz
Last Updated: Jul 30, 2014     Views: 7

There are several reasons you could be having trouble logging on to the ILLiad Request System.

·         If you have entered an incorrect username or password. Passwords are case sensitive. Check the caps lock - did you have the caps lock on when you registered to use the ILLiad Request System?

·         Have you forgotten your username or password? If you can not remember your username or password please call the Interlibrary Loan office (504-671-5315). Interlibrary Loan staff members can tell you your username or reset your password. Please do not re-register as a first time user.

·         If you have pressed the button "Logon to ILLiad" more than once. This slows the system down. Please do not press any button more than once.

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